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Topics in discussion: Communication/interaction in organization (1) space:…
Topics in discussion: Communication/interaction in organization
1) space:
location of talking
(<disturbing others locally in an open plan office); What do
we usually
do locally; situated discourses :smiley:
at desk in the open office
short duration
work-related
norm
:
do not disturb
meeting room
long duration
kitchen/
coffee machine
small talk
light, work-related
ourdoors
serious topic
not work-related
politics
accidents
work-related
confidential
can be "all smokers"
long duration
smoking and
norms
(differences)
Scandinavia
us vs. HR
Scandinavians do not smoke
Scandinavians do not go out that often
Scandinavians discuss by the coffee machinte
France (happened earlier)
going out for a smoke, talking, making friends, being up to date
freetime/on a trip (hiking/skiing in Hetta)
impact of location on behaviour (BFF)
differences between nationalities
social rules
(registers?)
acceptable topics
What happens in Vegas...
Headquarters
Not that common
Depends on the weather
patterns learned in France (earlier experiences)
desk
short discussions, work-related
kitchen
short discussions, not serious
outdoors,smoking, instead of Skype
long discussions
2)
media
(comms tools) usually used in interaction (locally vs. remote colleagues; how people use, how would like people to use)
Skype
call
talking too much
filling a silence with "noise"
missing non-verbal communication
when no answer to mail
IM
initiating IM
would like people to write the full message
hating "Hi"
be short
questions expecting a quick response
mail
long response time (P
eople don't read email? Do not consider urgent?)
more official and formal than IM
more pressing and serious than IM
experiences from France
task oriented
flagging and tracking
when no clear answer otherwise
with people in different time zones
using like IM
or face-to-face disc.
style
social distance
possibility of miscommunication
multicultural environment
meeting face-to-face
impact on relationship
knowing body language and behaviour
trust
reduces fear
easier to approach e.g. a manager
ice-breaking
easier to talk to someone
easier to understand someone
easier to understand written messages
Written in general
because we don't see the other person
we "put our own interpretations" in
not easy to get the message across
can sound harsh or out of the context
miscommunication
You have be careful especially in a multicultural env.
Phone
Clearing misunderstanings
3) What
language
usually preferred at work (an international environment with multiple languages; working language English)
(Blommaert, 2005, p. 23: specialized resources, truncated repertoires?; global in the local? (Nicolini))
English preferred
for
professional
use
more confident (the language of profession)
to simplify complicated content (message clearer/simpler) - a resource for understanding SMEs
To get the message across
lack of words have no impact on work
impressions of self when using other languages; the way you behave
stereotypes
Polish
insecure
Sartre (doubting)
French
romantic
Italian
talkative, enthusiastic
Norwegian
Being diplomatic
Body language
changes when changing language
Not what you say, but how you say it
reasons for using a certain language
vocabulary
: mother tongue for
small talk
to avoid misunderstanding
missing words in small talk
does not always understand a native speaker
maybe more confident in the mother tongue
what is
organization
at work
being professional
being patient
being diplomatic
giving room to other people to be themselves
objective
respecting other people's opinion
not a negative thing
at work
people with opinions
giving in when not important to you
give and take
negotiate when important
give a good reason
can change my midn
accepting some things
things take time
discussing
seeing all the angles
some people with enforce their opinions to you
take a step back
negotiating
finding consensus
sure about smth
non-negotiable
part of everything
give and take
interaction
standing up for your idea
being too patient
things that feel strong about but can discuss
questioning things
depends on the role
role
importance of smth
expected to be professional
at home
family
natural bonds
miniature society
being close
having a common history
knows how you function
no need to hide
no need to try to be...
can't choose your family
need pro skills at times
patience with children
need diplomatic skills
social circle outside work
can choose friends and spouse
can be yourself
feel more connected
can be more direct
impact of work
serious topics
more direct
experience
how sure I feel
no clear roles at all times
can negotiate
have more space
strong feelings about things
impatient
definitions
social context of people
being in one place
common goals/trying to achieve someth.
miniature of society
some sort of a structure/hierarchy (you can't choose)
have roles
an animal
anthill (maurtue)
no control over everything
Not
a group
social construct
communication in our organization
status meetings
enough max. 3/wk
duration: short
who with
own team
We are missing
wish/missing: opportunity for just discussing and exchanging ideas in a more relaxed way
astranged
reason given: specialized tasks
colleague on the same site
wish: more often
tech. writing
chatting about non-work stuff
reasons given for why not
No time
No interest
No common goal
We have an assisting/support function
How could we develop common goals?
the role of tech writer
processes missing
the team leader does not know
new initiatives in the company
need a revolution
lack of personal touch
encouragement?
We have: status meetings
short
strictly managed
what team leader wants
what the team is doing
no small talk because would prolong the meeting
We have: Team meeting f2f once a year
Not enough
project team
mostly
challenges
missing processes
hard to interact with others
TWs see the mess
reasons why it's not possible to interact more as a team
ways of interacting on an individual level
reasons for not interacting on an individual level
assumption: the others are busy
distance
experiences
bonding/not bonding
clear goals
management keeping people focused
a relaxed atmosphere: being serious and playful
being invited to meetings
being up to date
no behind scenes activity
having video
nobody is interrupting
feeling of working together
staying in the loop
clicking with some people on a personal level
organizing work
having processes
clear roles
communication
more aware of roles
us vs. them
reasons why difficult to communicate
growth pains of the company
need to steer together into the same direction
need to be aware
need more information
when busy learning, no time to communicate
new initiatives other new things
should be more communication
interaction within other teams
reasons why easier for others
work only with each other
The way you communicate
Outside work
Family and friends know what I'm like (impulsive, impatient)
At work
Diplomatic
Patient
Professional
No difference between the two