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December Plan (Finance (Custom case, Budgeting process, SC regularization,…
December Plan
Finance
Custom case
Budgeting process
SC regularization
Year-End Inventory counting
Mazars Pre-final audit
Operation
SC regulation follow up
Service center audit process
Phantom container resolution
Litigious custom cases
Regulation custom cases
Credit
Segmentation Strategy
Credit Plan Development (Seasonal Income Earners)
Mkopa Migration
MoMo Agent Strategy - FULL roll-out of Phase 1
MoMo Agent Strategy - Control Group roll-out of Phase 2
HR
-Implement new insurance for all staff / headquarter and field
Submit a salary increase plan
Find a new apartement for the company
Work on evacuation/Security plan
Work on staff delegates election
Reporting
Provisioning finalization
Supporting customer segmentation
Hiring data analyst
OPS: EOP/ BOP reconciliation
2019 KPIs and reports set-up
Sales
Launch Pay For A Relative pilot
Reactivation campaign
Sales app training for DSR/SFM/ASM
Increase Mobisol sales volume
CX
Budget 2019 and Metrics 2019
iPayPeg Projet, Phase 1 : follow-up and adjustment
CX team Performance Management (Strategy and implementation)
CX team career path mapping