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Service-oriented hospitality experience (CRM (Retention, Data,…
Service-oriented hospitality experience
Order Winner
Differentiation
Flexibility
CRM
Retention
Data
Customization
Customer feedback
Heterogeneity
Differentiation
Demographics
Life stage
Employees
Satisfaction
Motivation
Trainings
Technology
(Facial) recognition
Data Mining
Touchpoints
Front of house
Customer interaction
Internal Performance Objectives
Flexibility
Speed
Dependability
Quality
Physical Evidence
Website
Clear Routing
Ambiance
Uniform