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CHAPTER 5 HUMAN RELATIONS SKILLS AND EFFECTIVE COMMUNICATION (Tips to Be…
CHAPTER 5
HUMAN RELATIONS SKILLS AND EFFECTIVE COMMUNICATION
Human Relations
Relationships, dealings as well as interactions among individuals
The Importance to the Workplace
Positive relationships which lead to better work relationships
Higher productivity
More information sharing
Strong work culture
Less work conflict
Challenges in Creating Positive Human Relations
Developing self-awareness
Developing team dynamics
Cultivating mutual respect
Cultivating positive thinking
Developing trust
Communication is the process of transferring information between two parties, and both parties agree on and understand the information shared
Communication Channels
Written Communication
Expresses the personality of the writer as well as the organization one represents and works with
Oral Communication
Direct, simple and least expensive form of communication
Non-verbal Communication
Adds additional information and clues to oral communication messages.
Communication Style
Passive Style
Aggressive Style
Passive-Aggressive Style
Assertive Style
Listening Skills
Ability to listen attentively will allow for the message to be understood better and not be misinterpreted.
Tips to Be an Active Listener
Maintain eye contact
Practise empathy
Do not interrupt
Remove distractions
Give feedback
Ask questions