CHAPTER 6: BUILDING AND SUSTAINING RELATIONSHIPS. (Qualities of an…
CHAPTER 6: BUILDING AND SUSTAINING RELATIONSHIPS.
Relationship with Subordinate
Subordinates are the most important assets in an organization.
Importance of having good relationship with subordinates
Enhances the organization's reputation
Increases the subordinates commitment.
Assists the manager's success
Relationship with peers
Fosters teamwork and spirit of cooperation
Enhances professional reputation
Enhances knowledge, skills and experience
How to improve relationship with peers
Assists your peers in growth and development
Be loyal to your peers and maintain confidentiality
Share ideas, skills, experiences and pertinent information with your peers.
Defend your peers in their absence and speak positively of them or not at all.
Show respects to your peers.
Relationships with superior
Making a conscious effort to manage your relationship, so that it achieves the best results for you, your superior and the organization.
How to improve relationship with superiors
Clarity your superior's expectations of you.
Know your superior's preferences and management style: Autocratic Style, Paternalistic Style, Democratic Style, and Laissez-faire Style.
Be thoroughly loyal.
Help your superior to succeed
Expectations of superiors towards employee
Relationship with clients or customers
Actively seek customer feedback
Do not argue with customer
Identify customer needs and wants
Provide full disclosure when interacting with a client.
Know the client
Islamic Perspective of Leading
In islam, a good leader is said not to be free to act as what he wants and also not free to fulfill the desires of others.
Any action taken must be considered as the ibadah and the main focus is doing positive actions for the sake of Allah and for the whole of humanity.
Leadership is articulating visions, embodying values, and creating the environment within which things can be accomplished.
Principles in islamic perspective
A good leader always provide directions or a vision to the organization and his followers.
Leaders should communicate their vision to others as part of generating strong commitment in order to achieve goals.
The belief in Allah and willing submission to the Creator,Allah, is the main root of leadership in islam.
Leaders also have a major responsibility in creating and maintaining the culture of the organization.
Qualities of an Exemplary Muslim Leader