Please enable JavaScript.
Coggle requires JavaScript to display documents.
CHAPTER 5: HUMAN RELATIONS SKILLS AND EFFECTIVE COMMUNICATION (Challenges…
CHAPTER 5: HUMAN RELATIONS SKILLS AND EFFECTIVE COMMUNICATION
Human Relations
Human relations skills determine every aspect of one's life.
It has a huge impact on others.
Relationships, dealings as well as interactions among individuals.
Importance of workplace
Higher productivity
Strong work culture
Positive relationship which lead to better work relationships
Less work conflict.
Challenges in creating positive Human Relation.
Cultivating mutual respect
Developing team dynamics
Developing trust
Cultivating positive thinking.
Developing self-awareness
Effective Communication
It is the process of transferring information between two parties, and both agrees on and understand the information shared.
Communication Channel
Oral Communication
Allows for immediate feedback and spontaneous thinking.
Helps in avoiding delays, red tape and other formalities.
Direct, simple and least expensive form of communication.
Convey personal warmth and friendliness.
Non-verbal Communication
It reveals who you are.
Adds additional information and clues to oral communication messages.
Assists us in creating and sustaining a quality relationship.
Non-verbal clues and signals convey different meanings in different cultures and countries.
Written Communication
Express the personality of the writer as well as the organization one represents and work with.
A factor to build a good relationship with others.
Communication Style
Aggressive Style
Assertive style
Passive Style
Passive-Aggressive Style.
Listening Skills
Eliminates communication breakdown.
Ability to listen attentively will allow for the message to be understood better and not be misinterpreted.
Tips to be an active listener
Practice empathy
Remove distraction
Do not interrupt
Give feedback
Maintain eye contact
Ask question
Email Etiquette
Remember to say 'please' and 'thank you'
Professional e-mails represent a professional organization and professional you.
Read and re-read to ensure that all information is correct and polite.
Telephone Etiquette
Pick up the phone in three rings
Ensure that you have your notebook and pen to jot down a note
Introduce yourself
Be polite and Smile.
Control your tone wherever and with whoever you are talking too
Texting Etiquette
Be careful with abbreviations
Avoid this mode for discussion purposes. mean for information sharing only.
SMS, Whatsapp and etc