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Managing Conflict and Anger (Types of conflict (Information or data…
Managing Conflict and Anger
Definition of conflict
Natural outcome of human interaction that begins when two or more social entities come into contact with one another in attaining their objectives
Types of conflict
Information or data
disagreements about facts or data as a result of lack of information
Interest
Feeling of not being heard or being acknowledged, competing needs, interest and goals
Structural or resource
Constraints by limited resources normally beyond the control of parties in the conflict
Values and beliefs
Conflicting beliefs, values and attitudes
Relationship
Caused by strong emotions about something
Cognitive skills
Look at conflict as something to embrace than avoid
Behavioral skills
Ability to engage constructively
Emotional skills
Ability to understand and regulate responses to conflict, and maintain emotional balance
Conflict transformation
S.A.L.A.M model
Anger
Anger Expressions
Assertive, passive and aggressive
Overt, convert, delayed
Apropriate, excessive or misdirected
Managing Anger
Give yourself
Choose yourself
Know yourself
Managing Angry People
Listen
Agree
Be specific
Use humour
Stand up for them
Go for a solutions
