Human Relations Skills and Effective Communication

Human Relations

relationships, dealings as well as interactions among individuals

Human relation skills determine every aspect of one's life

Human relation skills have a huge impact on others

Importance to the Workplace

Higher productivity

More information sharing

Strong work culture

less work conflict

Positive relationships which lead to better work relationships

Challenges in Creating Positive Human Relations

Developing self-awareness

Developing trust

Cultivating mutual respect

Developing team dynamics

Communication Channels

Written Communication

Oral Communication

Non-verbal Communication

additional information and clues to oral communication messages

express the personality of the writer as well as the organization one represents and work with

Direct, simple and least expensive form of communication

Communication style

Passive Style

Aggressive Style

Assertive Style

Passive-Aggressive Style

Tips to be an Active Listener

Maintain eye contact

Do not interrupt

Practice empathy

Remove distractions

Give feedback

Ask questions