Human Relations Skills and Effective Communication
Human Relations
relationships, dealings as well as interactions among individuals
Human relation skills determine every aspect of one's life
Human relation skills have a huge impact on others
Importance to the Workplace
Higher productivity
More information sharing
Strong work culture
less work conflict
Positive relationships which lead to better work relationships
Challenges in Creating Positive Human Relations
Developing self-awareness
Developing trust
Cultivating mutual respect
Developing team dynamics
Communication Channels
Written Communication
Oral Communication
Non-verbal Communication
additional information and clues to oral communication messages
express the personality of the writer as well as the organization one represents and work with
Direct, simple and least expensive form of communication
Communication style
Passive Style
Aggressive Style
Assertive Style
Passive-Aggressive Style
Tips to be an Active Listener
Maintain eye contact
Do not interrupt
Practice empathy
Remove distractions
Give feedback
Ask questions