Chapter 7: Managing Conflict and Anger (7.3 Costs of Conflict (Emotions
You are able to
Address your hidden fears: What made you defensive?
Reframe your mind: Reframe and reappraise
Mindful and aware of the present: Step back, disengage and examine current feeling
Stimulate your emotions: express appreciation, build affiliation, respect autonomy, acknowledge status, choose a fulfilling role