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Chapter 7: Managing Conflict and Anger (7.2 Types of conflict (Information…
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You are able to
Address your hidden fears: What made you defensive?
Reframe your mind: Reframe and reappraise
Mindful and aware of the present: Step back, disengage and examine current feeling
Stimulate your emotions: express appreciation, build affiliation, respect autonomy, acknowledge status, choose a fulfilling role
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