Chapter 6: Building and Sustaining Relationships (6.3 Relations with…
Chapter 6: Building and Sustaining Relationships
6.1 Relations with your subordinates
Subordinates are the most important asset in an organization.
A study that was conducted by researchers at the University of West Virginia found out that supervisors who communicated regularly, thoughtfully and positively with their employees received greater reciprocity at work than those who did not.
Importance of Having Good Relationship with Subordinates
Assists the manager’s success
Enhances the organization’s reputation
Increases the subordinates’ commitment
6.2 Relationship with Peers
Importance of Having Good Relationship with Peers:
Enriches knowledge, skills and experience
Fosters teamwork and spirit of cooperation
Enhances professional reputation
How to Improve Relationship with Peers:
Share ideas, skills, experiences and pertinent information with your peers
Assist your peers in growth and development
Never take advantage of your peers’ weaknesses
Lend a sympathetic and empathetic ear to your peers’ problems
Be loyal to your peers and maintain confidentiality
Defend your peers in their absence and speak positively of them or not at all
Share with other people any compliments paid to your peers by third parties
Show respect to your peers
6.3 Relations with Superiors
A good working relationship with your superior means making a conscious effort to manage your relationship so that it achieves the best results for you, your superiors and the organization
How to Improve Relationship with Superiors
Know your superior’s preferences and management styles
Clarify your superior’s expectations of you
Be thoroughly loyal
Keep your superior informed
Provide solutions, not problems
Help your superior to succeed
Maintain open and honest communication
Expectations of Superiors
6.4 Relationship with Clients or Customers
How to Improve Relationship with Clients or Customers
Know the client
Identify customer needs and wants
Maintain multiple lines of communication that the
customer may use
Provide full disclosure when interacting with a client
Actively seek customer feedback
Do not argue with a client
Use their salutation in all types of communication
6.5 Islamic perspective of leading
Leadership is articulating visions, embodying values, and creating the environment within which things can be accomplished.
In Islam, a good leader is said to be not free to act as what he wants and also not free to fulfil the desires of others.
Any action taken must be considered as the ibadah and the main focus is doing positive actions for the sake of Allah and for the whole of humanity.
Principles in Islamic Leadership
The belief in Allah and willing submission to the Creator, Allah, is the main root of leadership in Islam. A committed and ethical leader in their conduct will ultimately influence the followers and shape the organization in a positive way.
A good leader always provides direction or a vision to the organization and his followers.
In achieving the organizational goals, leaders should communicate their vision to others as part of generating strong commitment.
Leaders also have a major responsibility in creating and maintaining the culture of the organization.
The qualities of an exemplary Muslim leader