Chapter 5: HUMAN RELATIONS SKILLS AND EFFECTIVE COMMUNICATION (5.1 Human…
Chapter 5: HUMAN RELATIONS SKILLS AND EFFECTIVE COMMUNICATION
5.1 Human Relations in the workplace
Relationships, dealings as well as interactions among individuals.
Human relations skills determine every aspect of one’s life.
Human relations skills have a huge impact on others.
The Importance to the Workplace
Positive relationships which lead to better work relationships
More information sharing
Strong work culture
Less work conflict
Challenges in Creating Positive Human Relations
Developing self awareness
Cultivating mutual trust
Developing team dynamics
Cultivating positive thinking
5.2 Effective Communication
Communication is the process of transferring information between two parties, and both parties agree on and understand the information shared.
Types of communication
Expresses the personality of the writer as well as the organization one represents and works with.
A factor to build a good relationship with others.
Direct, simple and least expensive form of communication.
Allows for immediate feedback and spontaneous thinking.
Helps in avoiding delays, red tape and other formalities.
Conveys personal warmth and friendliness.
Adds additional information and clues to oral communication messages.
It reveals who we are.
Assists us in creating and sustaining a quality relationship.
Non-verbal cues and signals convey different meanings in different cultures and countries.
5.3 Communication styles
Types of communication style
Passive aggresive style
5.4 Listening skills
Ability to listen attentively will allow for the message to be understood better and not be misinterpreted.
Eliminates communication breakdown.
Tips to Be an Active Listener
Maintain eye contact
Do not interrupt
5.5 Communication Etiquette
Simple and precise
Attachments and information
Do check and recheck
Never send bad news via text
Respect people around you
Just for information