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Customer Service (Problems of CS (Churn, Staff's unprofessionalism,…
Customer Service
Problems of CS
Churn
Staff's unprofessionalism
Scripted responses
Consumer's anger
Poor organization
Lack of technologies
CS's Armory
Customer helpline
Product support
Surveys
Channels of communication
Customer involvement
Ideal CS
Customer satisfaction
Customer allegiance
Repeat business
Key parts of succes
Staff's professionalism
Personal attitude
Pre-empting customer's needs
Types of CS
Sales
Post-sales
Pre-sales