Twenty Key Concepts in New Media: 1. collective intelligence, 2. convergence, 3. creative industries, 4. cyberspace/virtual reality, 5. digital copyright/creative commons, 6. the digital divide, 7. digital economy/ digital capitalism, 8. globalisation, 9. hacking, 10. interactivity, 11. the knowledge economy, 12. mobile media, 13. networks, 14. participation, 15. piracy, 16. privacy and surveillance, 17.remediation, 18. ubiquitous computing, 19. user-created content/ user-led innovation, 20. Web 2.0