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Managing Quality (Week 6) (7 concepts of Total Quality Management (TQM)…

- - - - Build communication networks involving employees
      - open, supportive supervisors
      - move responsibility to employees
      - create formal team structures
  - - - Determine what to benchmark
      - form a benchmark team
      - Identify benchmarking partners
      - Collect & analyse information
      - Take action to match / exceed benchmark
  - - - able to produce products uniformly in adverse conditions
    - - show that costs increase as product moves away from what customer wants.
  - - - Check Sheets
      - Scatter Diagrams
      - Cause-and-effect diagrams
    - - Pareto Charts
      - Flowcharts
    - - Histogram
      - Statistical process control chart