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CRISIS MANAGEMENT (THREE-PIECE MODEL (before piece (audit which is…
CRISIS MANAGEMENT
THREE-PIECE MODEL
before piece
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say 'Well, can we reduce the likelihood of that happening? Can we avoid the avoidable?' => avoid the avoidable
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TYPES
Personnel crisis: This is when there’s serious individual misconduct and unethical or illegal activities by key players
Systemic crises: Chipotle is still fighting its way back from a string of customer food poisoning incidents in late 2015
Contextual crises: Brexit, mass shootings, terrorism
WHAT IS
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MISTAKES WHILE CRISIS
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No Outside Perspective: it is important to retain the services of a crisis management consultant when things go seriously wrong
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