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Curso Online - Gestão da Qualidade Power Tools (Persona (Homem/Mulher,…

- - - - Ferramentas e Métodos da Gestão da Qualidade
        
        Diagrama Ishikawa
        
        Fluxograma
        
        PDCA
        
        5W2H
        
        Método Kaizen
        
        Lean Manufacturing
        
        Matriz GUT
        
        Diagrama de Pareto
        
        Excel para analises
        
        Mapeamento de Riscos
      - Problem Solving 1 (7 Steps)
        
        Definition
        
        Data Collection
        
        Cause Analysis
        
        Solution Planning + Implementation
        
        Evaluation of Effects
        
        Standardization
        
        Evaluation of Process
      - Problem Solving 2 (8 steps)
        
        Clarify the Problem
        
        Develop CounterMeasures
        
        Break Down the Problem
        
        Target Setting
        
        Determine root causes
        
        See countermeasures through
        
        Confirm Results and Proces
        
        Standardize Process
      - Problem Solving 3 (DMAIC)
        
        Define
        
        Measure
        
        Analyse
        
        Improve
        
        Control
      - Problem Solving 4 (IDEA)
        
        Identify
        
        problemas simples
        
        5 por quês
        
        Problemas complexos
        
        Fishbone diagram (ishikawa)
        
        Develop Solutions
        
        Pros x Contras
        
        Weighed Rubric
        
        SWOT Analysis
        
        Execute
        
        Define GOALs
        
        SMART
        
        Specific
        
        Mesurable
        
        Actionable (Alcansável)
        
        Relevant
        
        Time-Bound (prazo)
        
        Assess (Symptom / Effect)