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SecOps (SOC (Issues (Incidents (CyberArk) happens often and the potential…
SecOps
SOC
Issues
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Onboarding a new application, PCI, etc is complex & not standardized
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Improvement Suggestions
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The self-defined process, guaranteed delivery time.
more visibility, have a clear communication and process for the global team
Vul Mngmt & Pen Testing
Issues
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Integration are not finished properly. (Licences and contracts are still under the former company). Which has limited functionality. No global license management for the corporate tools (SOC)
RC: Out of scope Antivirus, No proper integration.
CyberArk : In scope of SecOps
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Key Management
Improvements suggestions
Indipendent team for PCI complaincy specialized in this specific domain on global level. A team who has big influence on other departments
Awareness sessions for the delivery team (dev, test, ops,...)
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IMAC
Issues
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Not service minded, Lack of customer focus
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Onboarding eWL to WL is not integrated well(Docs, ..) not cleear procedure
Lack of Global processes, too localized
No follow up once an issue is registered. No SPOC, No clear communication Channel. Not transparent for the requester
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Improvement Suggestions
Documentation of processes and sharing information, Knowledege
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