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Quality Standards - Coggle Diagram
Quality Standards
Six Sigma
Provides tools to improve capability of business processes
Reduces process variation
Enhances process control
Certifications
Certified Six Sigma black belt
Can explain Six Sigma philosophies and principles
Demonstrates leadership
Understands team dynamics
Assigns team member roles and responsibilites
Understands DMAIC model
Basic knowledge of lean enterprise concepts
Able to identify non-value-added elements and activities
Certified Six Sigma green belt
Operate under black belt
Analyzes and solves quality problems
Involved with quality improvement projects
At least 3 years of work experience
Certified Six Sigma yellow belt
New to the world of Six Sigma
Can be entry level employees
Helps lead to defect reduction
Improves profits
Improves employee morale
Improves quality of products or services
American Society for Quality (ASQ)
Established in 1946
Headquartered in Milwaukee, WI
Members in 140 countries
Provides for its members
Certification
Training
Conferences
Training
Nearly 80,0000 members worldwide
Has issued over 400,000 certifications
Certifications available
Management
Foundational quality
Inspector/Technician
Engineering
Six Sigma
Auditing
Benefits
Advantages over competition
Malcolm Baldrige National Quality Award
Established in 1987 by U.S. Congress
Highest presidential honor for performance excellence
Given annually in six categories
Manufacturing
Service Company
Small Business
Education
Added in 1999
Healthcare
Added in 1999
Non-profit
Added in 2007
Named after Malcolm Baldrige, a former secretary of commerce
7 criteria categories
Leadership
Strategy
Customers
Measurement, analysis, and knowledge management
Workforce
Operations
Results
ISO 9000
A family of standards
First published in 1987
ISO 9000 series of standards
ISO 9001:2015 - Quality management systems - Requirements
Based on 7 quality management principles
Customer focus
Understand needs of customers
Align objectives with customer needs
Meet customer requirements
Measure customer satisfaction
Manage customer relationships
Aim to exceed customer expectations
Learn more about the customer experience
Leadership
Establish a vision and direction
Set challenging goals
Model organizational values
Establish trust
Empower employees
Recognize employee contributions
Learn more about leadership
Engagement of people
Ensure people's abilities are used and valued
Make people accountable
Enable participation in continual improvement
Evaluate individual performance
Enable learning and knowledge sharing
Enable open discussion of problems and constraints
Learn more about employee involvement
Process approach
Manage activities as processes
Measure the capability of activities
Identify linkages between activities
Prioritize improvement opportunities
Deploy resources effectively
Learn more about a process view of work
Improvement
Improve organizational performance and capabilities
Align improvement activities
Empower people to make improvements
Measure improvement consistently
Celebrate improvements
Learn more about approaches to continual improvement
Evidence-based decision making
Ensure the accessibility of accurate and reliable data
Use appropriate methods to analyze data
Make decisions based on analysis
Balance data analysis with practical experience
Relationship management
Identify and select suppliers to manage cost, optimize resources, and create value
Establish relationships considering both the long and short term
Share expertise, resources, information, and plans with partners
Collaborate on improvement and development activities
Recognize supplier successes
ISO 9000:2015 - Quality management systems - Fundamentals and vocabulary
ISO 9004:2018 - Quality management - Quality of an organization
ISO 19011:2018 - Guidelines for auditing management systems
ISO 9000:2000 had 5 goals
Meet stakeholder needs
Be usable by all sizes of organizations
Be usable by all sectors
Be simple and clearly understood
Connect quality management system to business processes
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Total Quality Management (TQM)
Primary elements
Customer focused
Total employee involvement
Process-centered
Integrated system
Strategic and systematic approach
Continual improvement
Fact-based decision making
Communications
Long term success through customer satisfaction