CHAPTER 7- KNOWLEDGE CREATION, Name : Evangeline Elvinna anak Christopher…
CHAPTER 7- KNOWLEDGE CREATION
Implementing KM-KM System
best or good practices
knowledge of clients or customers
face to face
or by way of helps desks
collaborative tools or the web
provide framework to capture knowledge
encouraging flows of ideas
rewarding employee & retention
lowering costs of operation
eliminating redundant or unnecessary process
increasing service quality
improving competitive advantage
promoting organizational learning
KM Road Map
Phase 1: Infrastructural evaluation
Step 1: Analyzing existing infrastructure
Step 2: Aligning KM and business strategy
Phase 2: KM Systems analysis, design, and development
Step 3: Designing the KM architecture, and integrating existing infrastructure
Step 4: Auditing and analyzing existing knowledge
Step 5: Designing the KM team
Step 6: Creating the KM blueprint
Step 7: Developing the KM system
Phase 3: Deployment
Step 8: Deploying with results-driven incremental (RDI) methodology
Step 9: Leadership issues
Phase 4: Evaluation
Step 10: Real-options analysis of returns and performance
10 ideas that need to be applied when looking at what can be leveraged
Sources and originators, not just information
Flexibility and scalability - KMS has and needs room to grow and change with the business that it supports
Conversation as a medium of thought - Free, unrestricted, and easy conversation must be supported.
From machine to the mind - Innovation, generation of ideas
Real knowledge, not artificial intelligence
Ease of use
Pragmatism not perfection
The user is king
Enhancing organizational intelligence by creating a system that enable people/workers to improve their work processes in order to expand their quality of work life.
Technology’s most valuable role in KM is broadening the reach and enhancing the speed of knowledge transfer.
Primary role that computing has to play in knowledge management is storing, which includes searching, retrieval, and networking
APO Knowledge Management Assessment Tool, Communities of Practice, Advanced Search Tools, Collaborative Virtual Workspaces etc.
Brainstorming, Learning and Idea Capture, Learning Reviews, After Action Reviews, Collaborative Physical Workspaces etc.
Document Libraries, Knowledge Bases (Wikis, etc.), Blogs, Voice and VOIP, Knowledge Portal, Video Sharing etc.
Communities of Practice, Advanced Search, Expert Locator, Knowledge Worker Competency Plan, Collaborative Virtual Workspaces, Peer Assist etc.
Peer Assist, Storytelling, Knowledge Cafés, Taxonomy, Document Libraries, Social Networking Services, Expert Locator, Mentor/Mentee etc.
Name : Evangeline Elvinna anak Christopher
Student I/d : 2020984085