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CHAPTER 6 : MANAGING KNOWLEDGE WORKERS, Name : Evangeline Elvinna anak…
CHAPTER 6 : MANAGING KNOWLEDGE WORKERS
The Attributes of Knowledge Workers
CKO's outlook or mindset needs to be broad.
have a visible and successful track record of achievement in organizational reputation and credibility. have a high level of enthusiasm for what they are trying to achieve
driven and extremely motivated to prove that knowledge management is both practicable and can improve corporate performance
Goal-oriented and interested in change, yet neither naive nor driven by self-glorification
Even-tempered, optimistic, moderate, and more able to deal with stress and sensitive situations than average and are not likely to dwell on problems in a detrimental way.
highly curious about knowledge
Tolerant and consider issues on their own terms rather than adhering to fixed standards.
Honest and considerate of others, with appropriate consideration to the needs of the individual.
Willingness to try new things or different approaches
The Role of Chief Knowledge Officer (CKO)
to articulate a knowledge management program.
This task is twofold:
making employees aware of the nature and value potential of knowledge;
and selling the concept of knowledge
management to both corporate and line local management.
CKOs spend a lot of time walking around the organization looking for their knowledge champions
Must have knowledge partners
Must have ideas and projects
Must get people to commit to any major behavior change or to a knowledge management project
The CKO vs CIO
CIOs are oriented toward directing a function, rather than initiating and leading a team in transition.
CIOs have distinct responsibilities - IT strategy, IT operations, and managing the IT function
Most CIOs are swamped with work, and should not be expected to add the ambiguities of the CKO role to their job description.
CIOs and CKOs have different strong suits
Is the Role of CKO Likely to Endure?
Some knowledge projects are certainly long-term, especially those that require implementing a fairly comprehensive technology infrastructure
Three to five years seems to be the minimum necessary tenure
Only if your organization is serious about implementing a knowledge management program
What is K-worker
First introduced by Peter Drucker The Landmark of Tomorrow (1959)
Defined as high-level workers who apply theoretical and analytical knowledge, acquired knowledge through formal training to develop products of service.
Why?
Office/work equipment upgraded- changes in the way organization is dealing with business
New Job creation/ Market demand- changes in the new skills needed by the organization to do business
Specialized knowledge work toppled the mass production
What?
Education is the most important- they undergo years of formal training to master the information needed to perform certain specialized role
Fundamentally alters the nature of work & agenda of management
Rising price of brains because the workers are measured by the result they achieved.
Name : Evangeline Elvinna anak Christopher
Student I/D : 2020984085
Group : AM2284A