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Chapter 8: TOOLS FOR CONTROLLING AND IMPROVING QUALITY - Coggle Diagram
Chapter 8: TOOLS FOR CONTROLLING AND IMPROVING QUALITY
Creative problem solving
Semi structured
Using a custom-made solutions or ready made solutions or both
Ill-structured
Must be dealt with using custom made, non routine solutions, invent a solution and hope it will be successful
Structured
Just follow the instruction
CPS Strategy
Understanding the "mess"
Finding facts
Identify specific problems
Generating ideas
Developing solutions
Implementing solutions
THE DEMING CYCLE
DO
Test the change
PLAN
Recognize the opportunity
Plan the change
STUDY/ CHECK
Review the test
Analyse the result
Identify learning
ACT
Take action based on what you learn in the check step
The Seven QC tools
Check sheet
Run chart and control chart
Histogram
Pareto-Diagram
Cause and Effect Diagram
Flowchart
Scatter Diagram
KAIZEN
Gradual and orderly continuous improvement
Training
Total Involvement
Operating practices
Benchmarking
Measuring own performance against that of best-in-class companies, determining how they achieve those performance levels and using the information as a basis for own company's targets, strategies and implementations