Please enable JavaScript.
Coggle requires JavaScript to display documents.
Unproductive (Failed / Incomplete / Incorrect etc.) - Coggle Diagram
Unproductive (Failed / Incomplete / Incorrect etc.)
I want a refund as I've failed the exam
Sorry to realize the same. It doesn't happen with us. May I please know if there is a chance of resubmission.
No
Alright, We are ready to refund however we would need a proof of the failed grade. We request you to please submit the failed grade proof in form of an uneditable document (preferably PDF) along with the tutor feedback. Our team will check and will update you upon the same.
What will your team check / Why are you doing these checks. Don't you believe me?
Sir, We have complete trust but we have to inform the same to the expert and he will have a penalty on his way. So the expert wants to check the failed grade and tutor feedback.
Customer agrees with proof submission ---- So educate him on refund.
The refund will be 50% of the payment in your wallet account
If that's a UK/US/Can customer and seems unhappy with the rule of refund, then please ask them to write about the same asking what refund % they expect. Eventually our Ops team will agree for bank refund.
Yes
With this chance, we would like to realize the sensitivity of the situation. To ensure we will not commit any mistake this time, we would need your tutor feedback.
May Be / I'm not sure
Please check with the professor because if you have one. We have a mechanism wherein we can make sure that we can get you a pass grade this time.
HOW?
We will check your tutor feedback and this time we will be more sure of the expectations and in the due process, if we have to change the expert we will do that as well.
Customer agrees
Customer disagrees
Customer agrees with your promise and in that case, the customer will check on his side if there is an option OR not.
Proofs already submitted and accepted but refund information is not given
US/UK/CAN customer
As per refund policy on failed cases, we have a 50% wallet refund which will be credited to you OR which has been credited to you.
Customer agrees
Customer disagrees
Alright, we really respect you as a customer and with the endeavor of getting you back as a customer tomorrow, we will do a bank refund.
Other geo.
As per refund policy on failed cases, we have a 50% wallet refund which will be credited to you OR which has been credited to you.
If refund is already informed but US/UK/Can has been informed of 50% wallet only and they are unhappy
Alright, we really value you as a customer so an an exception, you'll be given a bank refund.
Proofs already submitted and accepted AND refund is informed as bank refund