Planning / Operation
and Production Control

Unit 2. Design in Operations Administration

Unit 1. Operations Administration


Unit 3. Planning and Operations Control

Unit 4. Operations Improvement

What is Operations Management?


Operations management deals with the way organizations
they produce goods and services.

Transformation Process Model


All operations produce goods or services or a mixture of the two, and the they do through a process of transformation.


Means


Resources are things the company has to produce.

Design Means Meeting Customers' Needs
The design activity in operations has a preponderant objective: provide the type of products, services and processes that will satisfy the customers of the operation.

All Products, Services and Processes are Designed


In most organizations "design" is more likely to be used in relation to the products (or perhaps services) that are produced.

What is Design?


Design is the conceptual process by which some
requirements of people, individual or collective, through the use of a product or a system that arises from the physical translation of the concept.

The Design Activity is in Itself a Transformation Process


Producing designs of products, services or the processes that will create them is in itself a transformation process that conforms to the product resource-transformation model already described.


Volumes and Times


To reconcile the volume and the times, three different activities are carried out but
integrated:
load : determines the volume that a trade can handle;
sequence : determines the priority of the tasks to be carried out;
schedule : decide start and finish times for each task.

Sequencing


Whether the load is finite or infinite, when work arrives, decisions must be made
on you order to do it.

Introduction


The purpose of production planning and control is to ensure that the operation works effectively and efficiently and obtains products and services as required by the client.


Programming


After the job stream is established, some operations require a detailed schedule with the date and time they should start and end.

Improvement Priorities
The performance factors that need special attention are:
the needs and preferences of customers and
the performance and activities of competitors


Continuous improvement


Continuous improvement, as its name suggests, takes an approach to improving the performance in more incremental and smaller steps.

Performance measurement


Performance measurement is the process of quantifying action , where measurement means that quantification process and where performance is assumed to be derived from actions taken by management.

PDCA cycle


The concept of continuous improvement involves a process that literally never ends by asking over and over again the details of an operation's tasks.


The Transformation Process


The purpose of the transformation process in operations is closely related to the nature of its transformed inputs.