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Chapter 13: Whole Organization Interventions - Coggle Diagram
Chapter 13: Whole Organization Interventions
Total quality interventions
Total quality management
Use quality principles and tools to manage and improve processes through employee involvement teams
Five basic activities of TQM
Identify customers and what they value at all levels
Identify products and services provided
Define processes
Simplify the process
Continuously improve
Reengineering
Focusing on efficiency through restructuring the whole operation
Rebuilding the process where entire organizational operations are newly created
The organization major processes are defined and mapped to understand the work currently being done
Six Sigma
Projects undertaken to measure and improve and organization process
Build on infrastructure of the organization through the establishment of several important roles called champions, master black belts, black belts and green belts
Six Sigma stresses the application of these tools and diligently questions existing work processes to result in an immediate effect
Mergers & Acquisitions
Precontract stage
Combination stage
Postcombination stage
Human side of M&A
Lowered morale
Job dissatisfaction
Unproductive behavior
M&A Intervention Strategies
Empathy
Energy
Engagement
Enforcement
Process of Transorganizational systems
Identification
Convention
Organization
Special characteristics of transorganizational system
Hierarchy and structure
Membership relationship
Trust and collaboration
Dialogic OD Interventions
Interaction and conversation are priority and participants are given ownership and responsibility to bring up the issues and topics that matter most of them
In dialogic OD, OD practitioner acts as facilitator of the event, planner and designer
Need to create a container to assist thinking and dialogue to take place
4 principles of Open Space (Owen, 2008)
Whoever come are the right people
Whatever happens is the only thing that could have
Whenever it starts is the right time
When it's over, it's over
Conditions for success
A sponsor with the authority to commandeer necessary resources and support emergent change
An effective sponsor-change agent working relationship
Reframed problem, challenge into possibility centric, future-focused issue that is personally meaningful to community members