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Chapter 13: Whole Organization Interventions - Coggle Diagram
Chapter 13: Whole Organization Interventions
QUALITY & PRODUCTIVITY INTERVENTIONS
TOTAL QUALITY MANAGEMENT (TQM)
manage
&
improve
processes through employee involvement & teams
TQM BASIC ACTIVITIES
:check: Identify customers & what they value at all levels
:check: Identify products & services provided
:check: Define processes
:check: Simplify the process
:check: Continuously improve
REENGINEERING
Focus on efficacy through restructuring the whole operation
SIX STIGMA
measure & improve an organization processes
Stresses application & diligently questions existing work processes
MERGERS ACQUISITIONS
Senior leaders tend to leave following a merger, result in
high failure rate of M&A activity
(financially & personally)
Success rate can be improved in each stage
Precontract stage
Combination stage
Postcombination stage
M&A Intervention Strategies
:check:
EMPHATHY
- let people know that leadership acknowledges that things have been difficult
Actions
- Workshops to raise awareness,
:check:
ENERGY
- get people excited about new organizational realities & support them
Actions
- Clarify vision of new organization,
:check:
ENGAGEMENT
- create understanding of & support the need to end the old & accept new organizational realities
Actions
- Communicate to provide opportunities, help people prioritize work
:check:
ENFORCEMENT
- solidify perceptions, expectations & behaviors
Actions
- Align systems & operating standards with new organizational realities
Implications of Human Side of M&A
:green_cross: Lowered morale
:green_cross: Job dissatisfaction
:green_cross: Unproductive behavior
:green_cross: Increased absenteeism
:green_cross: Increase turnover
TRANSORGANIZATION & INTERORGANIZATION DEVELOPMENT
Multiple organizations join together in networks or collaborative relationship with a shared purpose
Purpose
- exchange or pool their resources, or they may collaboratively produce a new product or service
EXAMPLES
:star: Joint venture for new products/services
:star: Consortia to develop industry standards
:star: Production networks
:star: Co-ops or purchasing networks
:star: Trade agreements, associations or unions
Special characteristics
Hierarchy structure
Membership relationship
Trust & collaboration
Three-step process
Identification
Convention
Organization
DIALOGIC OD
Interaction & conversation are priority
OD practitioner as facilitator of events, planner & designer
WORLD CAFE
- an intervention designed to bring large group together in the discussion of issues important to them
World Cafe principles (Brown, 2005)
Set the context
Create Hospitable Spaces
Explore Questions That Matter
Encourage Everyone's Contribution
Harvest and Share Collective Discoveries
OPEN SPACE TECHNOLOGY
4 principles of Open Space (Owen, 2008)
Whoever come are the right people
Whatever happens is the only thing that could have
Whenever it starts is the right time
When it's over, it's over
Conditions for success
Build relationship among community members
Convening events
Slack resources to support emergent changes
Processes for sponsors