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TOPIC 8 TOOLS FOR CONTROLLING & IMPROVING QUALITY , Creative problem…
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Creative problem solving
The activity associated with changing the state of what "is" to what "should be" in a new/novel way-using creativity
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BENCHMARKING
Measuring own performance against that of best-in class companies, determining how they achieve those performance levels & using the information as a basis for own company's targets, strategies and implemention
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