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Chapter 6: Attitudes and Job Satisfaction - Coggle Diagram
Chapter 6: Attitudes and Job Satisfaction
Attitudes
Evaluative statements or judgements concerning objects, people, or events. Three components of an attitude.
Cognitive
Affective
Behavioral
Moderating Variables
Moderators of the attitude-behavior relationship
Importance of the attitude
Correspondence to behavior
Accessbility
Existence of social pressure
Personal and direct experience of the attitude
Major of Job Attitudes
Job involvement
Psychological empowerment
Job satisfaction
Organizational commitment
Perceived organizational support (POS)
Employee engagement
Job satisfaction
One of the primary job attitudes measured
How to measure?
Are people satisfied in their jobs
Causes of job satisfaction
Pay influences job satisfaction only to a point
Personality can influence job satisfaction
Employee Responses to dissatisfaction
Exit
Voice
Loyalty
Neglect
Outcomes of job satisfaction
Job performance
Absenteeism
Customer satisfaction
Turnover
Organizational citizenship behaviors
Workplace deviance
Summary and managerial implications
Managers should try to increase job satisfaction and generate positive job attitudes
Focus on the intrinsic parts of the job: make work challenging and interesting
Managers should watch employee attitudes