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ATTITUDES & JOB SATISFACTION - Coggle Diagram
ATTITUDES & JOB SATISFACTION
Three components of Attitude:
Affective
Behavioral
Cognitive
Major Job Attitudes
2) Job Involvement
Degree of psychological identification with the job where perceived performance is important to self-worth
3) Psychological Empowerment
Belief in the degree of influence over the job, competence, job meaningfulness, and autonomy
1) Job Satisfaction
Positive feeling about job resulting from an evaluation of its characteristics
4) Organizational Commitment
Identifying with a particular organization and its goals while wishing to maintain membership in the organization
THREE DIMENSIONS
Affective
Continuance Commitment
Normative
5) Perceived Organizational Support (POS)
Degree to which employees believe organization value their contributions
6) Employee Engagement
Degree of involvement with, satisfaction for their job
Job Satisfaction
One of the primary job attitudes measured.
Measured using: Single global rating, summation score
CAUSES
Pay
Personality
Employees responses to dissatisfaction:
Exit
Voice
Neglect
Loyalty
OUTCOMES
1) Job Performance
Employees are more productive and satisfied
2) Organizational Citizenship Behaviors
Through perceptions of fairness
3) Customer Satisfaction
Customer satisfaction and loyalty
4) Absenteeism
Satisfied employees are less likely to be absent
5) Turnover
Employees less likely to quit
6) Workplace Deviance
Dissatisfied workers are more likely to unionize abuse substances, steal, be tardy and withdraw
Managerial Implications
Managers should watch employee attitudes
Managers should try to increase job satisfaction and generate positive job attitudes
Focus on intrinsic parts of the job; make work challenging and interesting