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HOTEL MICE DEPARTMENT :department_store: - Coggle Diagram
HOTEL MICE DEPARTMENT :department_store:
LARGE HOTELS
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ORGANIZATION CHART
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Big departments
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OPERATIONS
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Same rules & less flexible in rates
"Credos"
Uniform
Report everything to big directors.
:slot_machine:
EQUIPMENT & SYSTEMS
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Audiovisual materials in-house
Different room categories (small rates difference)
Big meeting rooms (combinables) = Different events
Menu variety
Invest in systems.
Different systems to work with + (Common CRM)
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WORKFLOW
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1.Sales Manager
Sales executive
Client Interested
Sales executive
Event coordinator
Bnaqueting Coordinator
Is a: Long process + more people involved
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REGULAR REQUEST
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International request (Big groups)
Client has a contract to sign too
Asking beforehand for availability
Create big audio-visual infrastructures (Transformsthe space)
SMALL HOTELS
:passport_control:
ORGANIZATION CHART
:passport_control:
Small departments
:bookmark:
OPERATIONS
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More flexibility
Multitasking team, professionals need to know everything
Own-managed
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EQUIPMENT
:slot_machine:
Small meeting rooms (sometimes combinables) = More similar events
Simple audio-visual in-house
Few room categories
Menu for principal services
1 online system to manage basic operations (few options)
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WORKFLOW
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Sales Director or Executive
Sales Executive & Event Coord.
Client Interested
Sales executive & Event Coord.
Is a: shorter process+ Less people involved
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REGULAR REQUEST
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National requests
Hotel contract (just 1)
Last-minute requests
Simple Audio-visual infrastructures
:hotel:
HOTEL REQUEST
:hotel:
1. HOTEL RECEIVES
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Dates+Schedule
Nº People
Nº Rooms
Set up
Catering + Audio-visual services
Budget
2. HOTEL ANSWER
:e-mail:
Ask for details
Discover other locations the client may be interested to contraoffert.
Ask for budget offered by them
Reason of the meeting