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Microsoft Dynamics 365 KI-Lösungen - Coggle Diagram
Microsoft Dynamics 365
KI-Lösungen
Sales
Insights
Sales Accelerator
Notes Analysis
Natural Language Support
Relationship Analytics
Talking points
Business Data Dashboard
Predictive lead/opportunity Scoring
Assistant Studio
Predictive Forecasting
Sales Coaching & Call Intelligence
Conversation Intelligance
Customer
Service
Insights
Automated AI-diven Cases Grouping
Data Proofing Capabilities
Customer Satisfaction Dashboard
Intelligent Workflow
Topic Details Dashboard
Case resolution Dashboard
Knowledge Search Historical Analytics
Agent suggestions
Virtual Agents
KPI Summary Dashboard
Incoming Cases Dashboard
Teams & Power Automate Add-In
Natural Language Support
Historical Topic Clustering for All Channels
Customer Insights
Data Enrichment /
Segmentation
Customer Journey
Profile Unification
Next Best Interaction
Customer Cards
Profile Saerch & Discovery
Teams & Power Automate Add-In
Predictive Product Recommendations
Relationship Management
Pre-Build Data Sources
Segment Analysis
Synapse Workspace
Next Best Offer Recommendations
Incremental Data Ingestion
from Customers Azure Data Lake
Predictive Transactional Chrun
Virtual Agent
for Customer Service
Power Automate Integration
Virtual Agent Designer
No Code Customizing
CDS Integration
Conversations
Conversation Tracing
Transfer Chats to manager
Customer Satisfaction (CSAT) Dashboards
AI-assisted Authoring
Integrated Power Virtual Agent
Fraud
Protection
Adaptive AI Technology
Fraud Protection Network
Loss Prevention
Transaction Acceptance Booster
Risk Decisioning Dashboard
Customer Escalation Support Tool
Manual Review Capability
Product Insights
AI-Driven Smart Advisor
Product Performance Visibility
Real-time Issues
Predefinied Dashboards
Customers experience Analtyics
Integration with IoT
Connected
Store
Triggered Real-Time Alerts
Venue/Zone Management
Equipment failures Control
Inventory Recommendations
Shelf Voids
Social Distancing
Daily Summary Dashboards
Integration with Video Cameras
Integration with IoT
Anomaly Detection
Trigger Power Automate
Workflows Based On Alerts
Finance Insights
Customer Payment Predictions
Intelligent Budget Proposal
Treasurer Workspace
ForecastBank Balance
External Data for
Cash Flow Forecasting
Customer
Data Platform
(CDP)
Marketing Customer Profile
Sales Customer Prodile
Customer Service Profile
Multi-source Data Analysis
Predefined Connectors