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The hotel MICE department - Coggle Diagram
The hotel MICE department
BEO
- Banquet Event Order
Sales Director
Head of the department
Defines sales strategy
Assist to fairs
Studies the requests received
Sales Manager
They distributed by market, by countries, etc.
Visit the clients to sell the hotel
Generate requests
Assist to fairs
Groups and events manager
Supervise the requests
Manager of department
Meeting with clients in-house
Meetings with the other departments
Sales Executive
Receive all the requests and generate an offer
Introduce all the details in the system
Receive first payment of the event
Generate contracts
Events Coordinators
Receive the "handover" of the event
Prepare the event
Control of payments and invoices
Generate BEO
Banqueting Coordinator
Ensure event goes according to BEO
Assistant of the events coordinators
Supervises the catering services
Prevent the customer from getting angry
LARGE HOTELS
Part of chain, "Credos", uniform, some rules.
Have different categories of rooms
Big meeting rooms
Big audio-visual materials
Breakout Rooms=Syndicate Rooms
CRM
system (Customer Relationship Manager).
OPERA
TEAMWORK!
International requests for big companies
SMALL HOTELS
More flexible
You need to know everything
Small meeting rooms
Simple screen and projector
Fewer categories of rooms
Have more basic hotel systems
National requests
Type of Events
Corporate
Meetings
Congresses
Conventions
Incentives
Social
Dinners
Wedding
Communion
Christening