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Quality In Tourism Services - Coggle Diagram

- - - - Managing employee-customer and customer-customer interactions
        -customers and employees must understand the service delivery system since they are co-producing the service.
        Management responsibility to make sure
        customer satisfaction is ensured by:
        -selecting and training right customers
        -establishing rules of behaviour expected from customers.
        -facilitating positive customer-customer interactions
        -selecting and training customer-contact employees
        -empowering customer-contact employees
  - - - Tangible Evidences:
        -Tangibles provide signals as to the quality of the intangible services
        e.g.
        -The exterior of a hotel is the first
        thing that an arriving guest sees
        -The condition of the grounds,
        landscape, and overall cleanliness
- - - - Easy to understand and communicate to guests
      - Meaningful by guaranteeing an
        impt quality aspect for customer
      - Unconditional (elements that are in control of management and employees)
      - Compensation should be appropriate
      - Easy to collect (for consumer/guest)