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Bauer - Coggle Diagram

- - - - Orders, quotes, contracts
        
        Still not clear on business process. We are still not 100% understanding what the agent is able to do and what system they use and what they can do in the system
      - Telephony
        
        Not clear on solution and what will reside where
        
        What can it do?
      - Reporting - spans a lot of functionality
      - Commission
        
        very important to understand how this works and where we get the data from
      - Traffic light reporting