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CHAPTER 6: ATTITUDES AND JOB SATISFACTION, Desire to reduce dissonance…
CHAPTER 6: ATTITUDES AND JOB SATISFACTION
Components of attitudes
Cognitive
The opinion or belief segment of an attitude
Behavioral
An intention to behave in a certain way toward someone or something
Affective
The emotional or feeling segment of an attitude
Cognitive Dissonance
Any incompatibility between two or more attitudes or between behavior and attitudes.
Degree of individual influence
Importance of elements
Rewards involved in dissonance
Moderating variables of attitudes and behavior relationships :
Accessibility
Existence of social pressures
Correspondence to behavior
Importance of the attitudes
Personal and direct experience of the attitude.
Predicting behavior from attitudes
Important attitudes have a strong relationship to behavior
-Specific attitudes predict specific behavior
-General attitudes predict general behavior
High social pressures reduce the relationship and may cause dissonance.
Attitudes based on personal experience are stronger predictors
Major Job Attitudes
Job Satisfaction
A positive feeling about the job resulting from an evaluation of its characteristics
Causes
Pay
Personality
Outcomes
Job Performance
Organizational Citizen Behaviours
Customer Satisfaction
Absenteeism
Turnover
Workplace Deviance
Dissatisfaction
Exit
Voice
Loyalty
Neglect
Job Involvement
Degree of psychological identification with the job where perceived performance is important to self-worth
Psychological Empowerment
Belief in the degree of influence over the job, competence, job meaningfulness, and autonomy
Organizational Commitment
Identifying with a particular organization and its goals, while wishing to maintain membership in the organization.
Has some relation to performance, especially for new employees.
Three dimensions
Continous Commitment
economic value of staying
Normative
moral or ethical obligations
Affective
emotional attachment to organization
Perceived Organizational Support (POS)
Degree to which employees believe the organization values their contribution and cares about their well-being.
Higher when rewards are fair, employees are involved in decision-making, and supervisors are seen as supportive.
High POS is related to higher OCBs and performance.
Employee Engagement
The degree of involvement with, satisfaction with, and enthusiasm for the job.
Engaged employees are passionate about their work and company.
DEFINITION
Attitudes: Evaluation statements or judgemental concerning objects, people or events and includes 3 component which is affective, cognitive and behaviour
Job Satisfaction:A positive feeling about the job resulting from an evaluation of its characteristics
Desire to reduce dissonance depends on:
