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PROJECT QUALITY MANAGEMENT, Tools & Techniques:, Inputs:, Inputs:,…
PROJECT QUALITY MANAGEMENT
PLAN QUALITY
Is the process of identifying quality requirements and standards for the projects and its deliverables and documenting how the project will demonstrate compliance with relevant quality requirements
Key benefits
Provides guidance and direction on how quality and direction on how quality will be managed and validated throughout the project
PERFORM QUALITY ASSURANCE
Is the process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used
Key benefits
It facilitates the improvement of quality processes
PERFORM QUALITY CONTROL
Is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes
Key benefits
Identifying the causes of poor quality and validating that project deliverables and work meet the requirements
QUALITY
The degree to which the project fulfills requirements
QUALITY MANAGEMENT
Includes creating and following policies and procedures in order to ensure that a project meets the defined needs it was intended to meet from the customer's perspective.
PERSPECTIVES
Prevention
Management Responsibility
Customer Satisfaction
Continuous Improvement
QUALITY VS GRADE
QUALITY
The degree to which the characteristics of a product meet the demands or expectations of the project
Includes:
Customer’s requirements
Product
GRADE
A category or rank assigned to products or service having the same functional use but different technical characteristics
Example
Different grades of paint
Different grades of metal
Different grades of travel
ACCURACY
How close a measured value is to the actual value. It is the measure of exactness
PRECISION
How close the measured values are to each other. It is an assessment of correctness.
Tools & Techniques:
Design of Experiments
Benchmarking
Seven Basic Quality Tools
Cost-benefit Analysis
Cost of Quality
Stakeholder Register
Statistical Sampling
Additional Quality Tools
Inputs:
Quality Checklists
Approved Change Requests
Project Management Plan
Organizational Process Assets
Deliverables
Work Performance Data
Quality Metrics
Inputs:
Organizational Process Assets
Enterprise Environmental Factors
Risk Register
Scope Baseline
Requirements Documentation
Stakeholder Register
Inputs:
Organizational Process Assets
Project Documents
Quality Control Measurements
Quality Management Plan
Quality Metrics
Process Improvement Plan
Outputs:
Project Document Updates
Validate Changes
Project Management Plan Updates
Validate Deliverables
Change Requests
Organizational Process Assets Updates
Outputs:
Project Document Updates
Process Improvement Plan
Quality Management Plan
Quality Checklists
Quality Metrics
Outputs:
Organizational Process Assets Updates
Change Requests
Project Document Updates
Project Management Plan Updates
Tools & Techniques::
Inspection
Seven Basic Quality Tools
Statistical sampling
Approved Change Request Review
Tools & Techniques::
Process Analysis
Plan Quality and Perform Quality Control tools and techniques Management Plan
Quality audits