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(CHAPTER 7) K-CREATION - Coggle Diagram
(CHAPTER 7) K-CREATION
The 10- Step Knowledge Management Road Map
Phase 2 : KM systems analysis, design & development
Auditing & analyzing existing knowledge
Designing the KM team
Designing the KM architechture & integrating existing infrastucture
Create the KM blueprint
Develop the KM system
Phase 3 : Deployment
Deploying with result-driven incrementalism methodlogy
Leadership issues
Phase 1 : Infrastructure evaluation
Analyzing existing structure
Aligning KM and business strategy
Phase 4 : Evaluation
Evaluate performance, measure ROI, and incremental refine the KMs
Using metrics allows
An effective metric or gauge for KM might be an index that is comprised of four types of measures
Benchmarking
Implementing KM System
How will knowledge be shared
Help Desks
Telephone
F2F
Fax
Email
Collaborative tools or web
Why will knowledge be shared
related motivation
What knowledge to share?
Knowledge of clients or customers
Knowledge processes
Know-how
Best or good practice
Competitive intelligent
With whom to share knowledge
Internal knowledge sharing programs
External knowledge sharing
Leveraging knowledge
Improve what exists
10 ideas that need to be applied when looking at what can be leveraged
The user is king
Ease of use
Pragmatism not perfection
Collaborative synergy
Flexibility & Scalability
Real Knowledge (Not AI)
Decision support
From machine to mind
Sources & originators
Conversation as a medium of thought
KM Tools
Distance Learning
Extranet
Intranet
Asset Management
5 Steps KM process is concerned with 5 key steps
Storing knowledge
Sharing knowledge
Creating knowledge
Applying knowledge
Identifying the knowledge