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(CHAPTER 6) MANAGING KNOWLEDGE WORKERS - Coggle Diagram
(CHAPTER 6) MANAGING KNOWLEDGE WORKERS
K-Worker
High Level Workers
Quality > Quantity
Education most important
Alter the basis of nature of work & agenda of management
Reason for introduction (Peter Drucker)
New job creation/market demand
Specialized knowledge work toppled the mass production
Upgrade office/work equipment
CHIEF KNOWLEDGE OFFICER (CKO)
Profile Attribute
visible & successful track record of achievement in org. reputation & credibility
High level of enthusiasm for what they are trying to achieve
Support Required
Top-level sponsorship
Activities
knowledge management program
CKO & CIO difference
Most CIOs are swamped with work, should not add the ambiguities of the CKO role to their job description
KM requirement for CKO
Only if org. is serious about implementing a KM program