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Chapter 7 : MEASURING QUALITY - Coggle Diagram
Chapter 7 : MEASURING QUALITY
7.1 Introduction
Internal measurement
Operation and financial performance, human resource, quality, productivity and other organizational effectiveness
External measurement
Market performance, customer perception
7.2 Measurement for Quality Control
Common Quality Measurement
Include several terms and concepts
Non-conformance
Unit of work
Non conforming unit of work
Measures in QC
Attribute measurement
Variable measurement
Cost of Quality
1.Prevention cost
Appraisal cost
Internal failure cost
External Failure cost
7.3 Scope of Performance Measurement
Designing Effective Performance Measurement
Selecting performance measure
Linking measures to strategy
Aligning strategic and process level measurements
Auditing the measurement system
Balanced Scorecard(perspectives)
Financial perspective
Internal perspective
Customer perspective
Innovation and learning perspective
7.4 Managing Information Resources
Critical roles of IT in managing information
Confidentiality & security
Reliable hardware & software
Current data & information
Data accessibility
Benefits of good info mgt