Please enable JavaScript.

Coggle requires JavaScript to display documents.

Chapter 4 EFFECTIVE TELEPHONE COMMUNICATIONS, Objective Describe and…

- - - - Volume
        
        Do not shout or speak too softly that the listener cannot hear what you are saying.
        
        Modulating your voice means controlling the volume so that you are speaking neither too loudly nor too softly.
  - - - VOCABULARY
        
        Improve your professional and personal vocabulary – learn new terms that relate to your position.
        
        Avoid using trendy, slang expressions in formal business communication.
- - - - Direct-dial calls
        
        Also known as station-to-station calls
        
        Calls that placed without assistance from an operator
        
        Charges begin as soon as the telephone is answered.
      - Specialized Long Distance Calls
        Person-to-person calls:
        
        An expensive type of specialized long distance call
        
        First, dial the operator’s number, inform the operator that you wish to do a person-to-person call.
        
        Secondly, give the her, the area code, and the telephone number of the individual or business you are calling.
        
        Charges from the call begin only after the person that you wish to speak is on the line.
        
        Collect calls:
        
        Charges for a collect call are billed to the telephone number being called.
        
        People who travel for a business may find it necessary to make collect calls to their offices.
      - Prepaid Phone Card
        
        Card purchased in advance and used to pay for a certain number of minutes of phone use.
        
        The user receives a PIN (personal identification number) and a toll-free access number.
        
        Toll Free Service:
        
        A company may subscribe to toll-free services for callers.
        
        This discounted services applies to incoming calls only.
        
        No charge is made to the caller.