Please enable JavaScript.
Coggle requires JavaScript to display documents.
Voluntary Dissolution, Non-Notifications, Objections, Stopping Voluntary…
-
Non-Notifications
-
-
-
-
-
Needs to meet specific criteria to take on the case - customers not always aware of what that criteria is
Non-notifications stop date - could forget to do it - could do it wrong as you have to type the date - we put a date in the system (3 month and 6 month) all non-notifications will be 6 months. Objection portal puts three week hold on to allow team to turn it around. Manual ones are subject to delays in the contact centre.
If case is set up, customer still needs to maintain an objection, they sometimes assume that they don't need to do that as we've set up a case
Number of cases on hand, prosecutions. They take a long time and there's little to show. Average contacts
Objections
-
Objections stop date - could forget to do it - could do it wrong as you have to type the date - we put a date in the system (3 month and 6 month) all objections will be 6 months. Objection portal puts three week hold on to allow team to turn it around. Manual ones are subject to delays in the contact centre.
-
-
-
-
-
-
-