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Compliance - Coggle Diagram
Compliance
Infrastructure
Setup Access to OE for QA analyst
Confirm DIDA/DIAV is capturing 100% of all agents
Resolve one off issues for agents not being collected
Configure Voci
Compliance WS in
OE Development
Define requirements
Develop
Test
Automated Compliance
Development
Define Use Cases
Define risks & use cases
Listen to calls
(Labeling compliance events)
define rules or AI algorithms
Create Ontology
Review scorecard
Create dropdown box answers for 3 aftercall questions
Conduct Discovery
Develop Anomaly flagging
Report (first) (Brooke)
Realtime flag (second phase)