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NeoSound Intelligence …
NeoSound Intelligence
provides the analyzing speech to text for Call Center with help of AI tool
Analyze CALLS automatically
turn recording calls to text
Search ONLY right calls by using keywords of your company
analyze emotions
analyzing customer emotions help to deal with diffucult situations
work with negative feeling of customer
find out what words of your agents make customers happy or andry
re-listen only the top 10 calls out 1000
Save company's time, then MONEY
integrating the AI technology show willingness to be the one step further among your competitors
investing the company's resource for getting to know more about your consumer is one of the right choices of company
You can build a strong communication with customers by knowing HOW to speak with them right
Build International companies, hire multilingual specialists and integrate the only one tool of NeoSound
Find meaningful insights to develop a company
Using insingts from calls help to find out the company's pain and work it out
Create seversl scripts and see which work better for you
Use emotions of the customer as meaningful insight of company
Get to know emotions of your agents and help to manage it right
Help managers to reduce manual works
Managers have the opportunity to choose calls which they will know it beforehand
using keywords, seeing negative emotions, or long pauses during the call
do not need to listen all of the calls
leave comments for agents at the moment of listening calls into the monitor
help to save time;
do not forget the main ideas;
do not pause during the recording;
come back to comments in any time;
not to be distracted during;
give feedback quickly to agents
focus on the work of agents and do not frustrate due to paper works