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Workplace Attitude and Emotion - Coggle Diagram
Workplace Attitude and Emotion
Cognitive Dissonance
Known to other
Done voluntary
Cannot be done
tradition
Approach
Feeling
Behavioral Intentions
Belief
different
Attitude
Rational logic
Day or Longer
Judgement
Emotion
Experience
Environment
Second or Less
Influence
'' Listen in''
Feeling
Commitment
Organization
Continuance Commitment
Affective Commitment
Building Affective
Organizational Comprehension
Employee Involvement
Trust
Shared values
Justice/Support
Challenges
Stressful
Less stress
Conflict
job
Satisfaction
Evaluation
Collection of attitude
Dissatisfaction
Neglect
Loyalty
Voice
Exit
Increase customer satisfaction
Affect mood, positive behavior
Reduce turnover, consistent and service
Types of Emotion
High activation positive emotion
Low activation negative emotion
High activation negative emotion
Low activation positive emotion
Emotional labor
Higher job requires
Variety of emotion
More intense emotion
Frequently or long duration
Emotion
Intelligent
Model
Social awareness
Self management
Relationship management
Self awareness
Strategies
Deep acting
Surface acting