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TELEPHONE SKILLS, MUHAMMAD MIRZA NAJMI BIN MOHD NAJIB, (IB0102269) -…

- - - - keep messages as brief and concise as possible
      - listen to message before you send it. record if necessary
      - do not repeat yourself
      - always say thank you
      - at the end of message, repeat your name, practice name, and phone number
      - make sure message is clear and to the point
      - if a return call is needed, provide a direct phone number