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Frontiers of Management, PADM 574 Week 15 Concept Map Olayinka Akinranti,…

- - - - 2006: Fernandez & Rainey
        Managing successful organization
        change in Public Organization
      - Factors for organizational
        change are
        
        ensure the need
        
        provide a plan
        
        build internal support
        
        ensure top management
        support & commitment
        
        build external support
        
        provide resources
        
        institutionalize change
        
        pursue comprehensive
        change
- - - - 1992: James E. Swiss
        Adapting Total Quality Management
        to Government
      - Total Quality Management's
        business background
        
        TQM; Insufficient modification
        for government
        
        Orthodox TQM does more harm
        than good
    - - continuous improvement
      - tracking performance
      - clients feedback
      - workers participation
      - implementing reformed
        TQM in Govt is based
        on