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What should we discuss with Kellie tomorrow?, Fundamental Facilitation …
What should we discuss with Kellie tomorrow?
How does this inform our Macro or Repeatable Discovery Process
Positive First, Improvement Second
What works well // What would make it even better
What's your wish list // What's your bug list
1st Initial Facilitated Discussion:
Facilitated Info Gathering about:
Team
Functions
Site
Community Benefit
Initial Adjacencies
Site Analysis
Site Insights
Adjacency Options & Insights
Visual Insights
What feel do you want for the building
Options for the "feel" of the building
Multi-Excercse approach to develop insight statements about what the architecture should be, the impacts it could have, and how it will be described by various user groups.
Architecture can accomplish these things:
Here are either /or options - lets discuss
How could the look of the architecture have an positive impact on you core goals and mission?
What is the experience of individual users supposed to be?
What adjectives do you want people to use to describe your organization.
Brand describes perception of an organization? What perceptions do you various user groups to have?
Problem Solving
Identify Constraints
Impact and Vision
4 different exercise to develop insight statements about impact vision and visual look.
Develop Constraints as insight statements and put realistic boundaries on vision and dreams.
What is the final agenda
What do we need to know to from Kellie
What tasks do we need to accomplish before tomorrow?
What have we learned from Kellie
We have a larger site with different access points
She is the primary decision maker - Kellie is the only with executive and strategic decision making ability that I have encounter
We need to present our proposal to the Village Board at some point - Most like 50% complete
The other committee members are focused on the Kitchen
Specifics:
No Kitchen near bathroom
Garage Door for Unloading
What if this was two sliding doors?
Need a conference room
Needs to be usable by organizations for business retreats
May be an emergency building
Bathrooms, one always accessible from the exterior
Flea Markets / Fundraisers / Bingo, etc.
Pot-Lucks
Legislative Chambers
City Clerk
Cost is key
Would like exterior covered eating or gathering area
Incorporate the village library / museum
Impact town's urban design
Economic & Social Improvement
Business Services
What we know Technically
Bay Spacing Matters
Maximum Span = 90 ft
What should we present
Site Plan Options
Floor Plan Options
PROTOTYPE DISCOVERY PROCESS:
STRATEGIC BRANCH
(1 ST FACILITATED DISCUSSION)
Functions
Benefits
Initial Problem Solving/Identification
Initial Observation & Analysis
Team Dynamics
PROBLEM SOLVING BRANCH
Define Problem
Identify Possible Solutions
Involve Customer in Final Decision
QUALITATIVE IMPACT BRANCH
2ND FACILITATED DISCUSSION
3-4 FACILITATED EXERCISES TO IDENTIFY:
PERCEPTIONS
IMPACTS
CONSTRAINTS
VISION
WHAT IS YOUR CURRENT BRAND?
DEVELOP INSIGHT STATEMENTS, FIRST PRINCIPLES AND CONSTRAINTS
TEST OPTIONS AGAINST FIRST PRINCIPALS
IDEATE, PROTOTYPE
DESIGN REVIEWS
What should we discuss with Kellie tomorrow:
Site Layout Options
Vision
Adjacency Diagrams
What do we need to know from Kellie
Architecture Vision
First Principals / Insight Statements
Decision / Input on Site Options :
Decision / Input on Adjacency Diagrams
Fundamental Facilitation
Practices
Create a "Safe container" for discussing conflicting opinions.
Your emotional state affects the state of everyone in the room.
Keep Calm Demeanor
Focus on the process
Stay out of their content
Avoid "steering" the discussion
Use Open-Ended Questions
Use words like "What", "Why", "How", instead of "Do You," "Will you,"
Limit Yes/No questions. They limit the customers' options
Focus on the process
Stay out of their content
Learn to become comfortable with silence
Wait minimum of10 seconds after asking for input
Gives people time to develop the right answer.
Keep neutral expression--
engaged, but not putting pressure on them.
When stressed, cognitive ability is suppressed
Count silently to yourself
Pause before asking for input
Gives people a little time to process what you've just said.
Sets the tone for taking time to think
Help each stakeholder feel comfortable participating
Give them time to process the information
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Make eye contact w/ them
Embrace conflicting opinions
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1-Drill down to uncover reasonings/perceptions
2-Find areas of agreement
3- Discuss areas of disagreement
Resist the urge to single people out.
Manage dominators
Stand physically near them
Acknowledge them, ask to let others contribute, also.
Document decisions and agreements
Whiteboard/Flip Chart
Where everyone can see
Acknowledge "tangents" by keeping a visible Parking Lot