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Case Study 3: Flight Centre - Coggle Diagram
Case Study 3: Flight Centre
Case Organisation & Operations
Travel agency/ Travel specialists
operating in the UK
Business Strategy is the "One Best Way"
Industrial context: to be the one-stop operator
Types of practices reflective of HPWP
Get together 4 to 5 times a year to work out as a global company
Standard organisational system across all branches - "One Best Way"
Invested in training and development for staff
Staff mobility in which staff members can move around its available locations
Same dress code for all employees to recognize company brand and reputation
Money Wise & Health Wise initiatives for staff's personal financial, health and fitness consultations
Profit sharing to drive employee performances
Potential impact of HPWP on organisation's performance
Every employee is responsible for their own business. (profit and loss/own boss)
Flat hierarchy for unity gives more flexibility for employees to lead their own store
Increase footprint for Flight Centre, increasing returns
Fit, healthy and happy place to work
Highly skilled employees