Barbara Norris Case Study , By Emily Chrupcala, Sally Duong, Melinda Gluck…
Barbara Norris Case Study
Staff does not work as a team
Use nominal group technique: identify the problem, come up with solutions, and make decisions
Set up more staff meetings where people can express their problems, then as a group come up with solutions to implement
Create a constructive climate: Build cohesiveness-when a group is cohesive, the members feel a special connection with each other as a whole
Create a mentor program between older nurses and newer nurses
Concerns about becoming more machine-centered
Implement a vision for the future
A change: move the staff toward something more positive in the future
Implement a change of moving the work from being more machine oriented to more patient oriented for the future
This may take time, but implementing this goal will allow the staff to work for something more positive in the future
Staff feels their work is not valued/appreciated
Create feedback systems
Create social events or opportunities and team building exercises for the team to bond and
Create times and meetings for staff to talk to each other and discuss new things that could help the hospital as a whole
Appreciation of the Month that's voted on by the staff as a whole
Too much work, not enough time
Attempt to seek reprieve from the hiring freeze so they can hire more staff
There is not enough staff for all the work that needs to be done, which overwhelms the staff and frustrates them as they do not have enough time to work with their patients as much as they would like.
Create a constructive climate that is based off of cohesiveness, so that the staff can work together to be able to get all their work done and attend to the patients in a timely manner.
Talk with staff and make decisions on what positions need to be hired, like a secretarial assistant or another nurse.
Create better training so newer nurses won't have to ask things they should know how to do. This will relieve some stress on experienced nurses.
By Emily Chrupcala, Sally Duong, Melinda Gluck, Sandy Ly, Julia Stiebritz