Please enable JavaScript.
Coggle requires JavaScript to display documents.
CUSTOMER RELATIONSHIP - Coggle Diagram
CUSTOMER RELATIONSHIP
Development of customer relationship
Customer
Purchased
Regular
Regular customer
Lead
Call to action
Key customer
Valuable customers
Prospect
Interested in the offering
Suspect
Interest unknown
Advocate
Customer that recommends the companu
Customer relationship lifecycle
Engage
Convert
Attract
Retain and advocate
Components
Feelings
Activity
Information
Elements for good customer relationship
Respect by both parties
Long term cooperation
Trust
Online leads
Serve and nuture
(Subscription at a newsletter)
Identify and sell
(Creating the lead)
Reach and guide
(social media, and ads)
2 parties
Seller
Buyer
Inbound marketing
Make the customer comes to you
Convert
Close
Attract
Delight