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NUS - Service Management Tool - Coggle Diagram
NUS - Service Management Tool
Central Procurement Office (CPO)
Business Process
Basic
Account Management for Procurement System
Supplier Management for Procurement System
Shared Service Request for Procurement System
Procurement Card Request
Online Chat & Remote Assistance (CPO Helpdesk)
Star Grading Feedback System
Standardized View of Outstanding cases
Dashboard
Links to External Systems
Interface Integration
SAP SuccessFactor (CHRS)
Procurement System (Sesami)
Office of Finance (OFN)
Business Process
Knowledge Management Portal
Ticket System for Queries/Request
Dashboard for request monitoring
Capture audit trial workflows
Reports & Dashboards for KPI
Interface Integration
Mail Server
Telephony Server
SAP S4 Hana
SAP VIM
SAP SuccessFactor (CHRS)
Employee Central Payroll System
Office of Human Resource (OHR)
Output
Workload Monitoring Dashboard
Ageing Report
Personalized Dashboard
Business Process
System Administrative Module
Workflows from Document 08
Interface Integration
SAP SuccessFactor (CHRS)
MOM
WSG
Existing System
Oracle RightNow